Customer Service Specialist
2 months ago
Customer Service Specialist
Requisition ID: 39778
Job Location(s):
Dandenong South, AU
Job Description
Based in Mulgrave, Danfoss is a global organisation with engineering solutions that allow the world to use resources in smarter ways. We are driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated, empowered people. Whether you are an experienced professional or just starting, we provide a variety of opportunities for you to make your career matter.
Job Responsibilities
If you are looking for a change or an opportunity to enter the workforce with a desire to learn & grow into future potential positions, this role is perfect for you.
Reporting to the Customer Service Manager, you will be the first point of contact for all customer enquiries and the successful delivery of products across Australia and New Zealand.
Your responsibilities will include but are not limited to:
- Management of all incoming Customer enquiries, from processing sales orders, answering customer enquiries and following through on customer requests on time.
- Timely correspondence with customers via email and phone regarding product availability, delivery status, and order confirmation.
- Liaise with Logistics team members about delivery status or stock enquiries.
- Liaise with the finance team concerning customer account issues.
- Prepare customer sales quotations on behalf of the sales team.
- Establish and maintain effective communication with internal customers, such as the sales and logistics team and other team members as needed, to deliver the required services to our customers.
Background & Skills
At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.
To be considered for this position,
- Experience in a customer service or service coordination position within an engineering organisation or similar.
- Customer-focused attitude with a high service mindset and a strong willingness to problem-solve efficiently.
- High attention to detail.
- SAP or an equivalent ERP system and exposure to Salesforce would be ideal but not essential.
- Strong verbal and written communication skills.
- Team player and willing to work collaboratively to achieve team targets.
Employee Benefits
What we offer
- Flexible working arrangements
- Competitive salary plus performance bonus.
- Access to well-being programs
- Employer Paid Parental Leave
- Recognition Programs
Danfoss – Engineering Tomorrow
At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.
Following our founder's mindset "action speaks louder than words", we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.
Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.
Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than people, serving customers in more than 100 countries through a global footprint of 95 factories.
Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than people, serving customers in more than 100 countries through a global footprint of 95 factories.
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