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Customer Service Representative

2 months ago


Dandenong, Victoria, Australia Bluescope Full time
{"title": "Customer Service Officer", "description": "Job Summary

We are seeking a highly motivated and customer-focused individual to join our Customer Service team as a Customer Service Officer. In this role, you will be responsible for providing exceptional customer service to our walk-in customers, managing enquiries via phone and email, and collaborating with internal stakeholders to ensure customer expectations are met.

Key Responsibilities
  • Interact with customers in branch, phone, and email to manage quotes and queries
  • Follow-up on quotations and inquiries to convert them into sales opportunities
  • Collaborate with internal stakeholders to ensure customer expectations are met, including product specifications, special packaging, and delivery timetables
  • Support with general administrative tasks, including daily banking, purchasing, and receipting
  • Continuously look for ways to improve the customer experience and consistently improve the total value proposition
Requirements
  • Strong customer focus and passion for delivering exceptional customer service
  • Excellent communication, negotiation, and interpersonal skills
  • Intermediate to advanced skills in MS Office and ability to pick up new IT systems quickly
  • Willingness to grow, learn, and develop within the building industry
  • Proactive approach to building constructive and effective relationships
  • High attention to detail and ability to complete multiple tasks simultaneously
  • Commitment to own safety and well-being while caring for others
About BlueScope

At BlueScope, we are committed to creating strength for the future through our people, products, and solutions. We offer a positive, inclusive work environment where every employee feels respected and valued. We are passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.

We offer work-life flexibility through our B-flex program and are committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves. We welcome people of all backgrounds, skills, experiences, and perspectives.

", "lang_code": "en-US"}