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Customer Service Representative

2 months ago

Dandenong, Victoria, Australia SIXT Australia - VIC & SA Full time
About SIXT Australia

SIXT Australia is a leading car rental company in Australia, offering a wide range of vehicles and exceptional customer service.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Contact Centre Administration Agent. As a key member of our team, you will be responsible for providing exceptional customer service, selling SIXT products and services, and handling customer inquiries and issues.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to our clients, exceeding their expectations and ensuring their needs are met.
  • Sales and Marketing: Sell SIXT products and services to our customers, promoting our brand and increasing revenue.
  • Administration: Perform general administrative tasks to support the daily operations of the contact centre.
  • Conflict Resolution: Handle customer complaints and issues in a professional and timely manner.
  • Teamwork: Collaborate with other team members to achieve common goals and objectives.
Requirements
  • Communication Skills: Excellent communication skills, both written and verbal.
  • Customer Service Experience: Previous experience in customer-facing roles, preferably in the retail or hospitality industry.
  • Administrative Skills: Strong administrative skills, including data entry and record-keeping.
  • Computer Skills: Proficient in using computer software and systems.
  • Driving Licence: Current, unrestricted full driving licence.
  • Working Rights: Full working rights in Australia.
What We Offer

We offer a competitive salary and benefits package, including up to 30% off SIXT rentals around the world, and access to a range of employee discounts and savings.

We are committed to fostering an inclusive culture where all people are valued, respected, and able to contribute their talents to drive organisational performance.