Claims Specialist
2 weeks ago
At TAL, we are seeking a talented Claims Specialist to join our team. This role is responsible for the proactive management of a portfolio of life insurance claims in accordance with our claims philosophy, claims handling procedures, policy terms & conditions, and legislative and regulatory requirements.
Key Responsibilities
- Manage a portfolio of life insurance claims, ensuring timely and accurate resolution in accordance with policy terms and conditions.
- Develop and implement effective claims strategies, taking into account relevant information and legislative requirements.
- Collaborate with internal stakeholders, including Technical Specialists, Recovery & Support Specialists, and Health Services, to resolve complex claims.
- Provide exceptional customer service, ensuring that customers receive timely and accurate communication throughout the claims process.
- Contribute to the development and implementation of departmental and company-wide projects, as required.
Qualifications and Experience
- Relevant experience in a similar claims management role in the Financial Services or Insurance Industry.
- Ability to build rapport and empathy with customers during difficult times, with a commitment to delivering proactive, high-quality customer service.
- Advanced time management and prioritization skills, with the ability to manage multiple tasks and deadlines.
- Demonstrated analytical and problem-solving skills, with attention to detail and accuracy.
- Relevant tertiary qualifications in Business, Commerce, Health, or Allied Health (desirable).
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