Claims Resolution Specialist

8 hours ago


Melbourne, Victoria, Australia WNS Global Services Full time

About the Role

At WNS Global Services, we're seeking a skilled Claims Resolution Specialist to join our team. As a key member of our operations team, you will play a vital role in delivering exceptional customer service and ensuring seamless claim resolution experiences for our clients.

Key Responsibilities

  • Lodge new insurance claims for customers and intermediaries, utilizing your analytical skills to determine coverage and make informed decisions.
  • Elevate the customer experience by setting clear expectations and effectively communicating how the claim will be managed.
  • Negotiate and collect customer excess, providing education on payment options as needed.
  • Manage financial outcomes impacting claims costs through application of correct policy limits and applicable laws.
  • Respond to customer, supplier, and third-party enquiries on existing claims, focusing on cost management and timely resolution.

Requirements

  • Relevant tertiary qualification in Business, Finance, or Commerce (desired).
  • 1-2 years' experience in general insurance, preferably in a call center environment.
  • Strong communication skills, with ability to convey information coherently and confidently.
  • Ability to use own judgment and analysis to develop solutions and courses of action.

What We Offer

  • A competitive salary of $65,000 - $75,000 per annum, based on experience.
  • Incentives, Rewards, and Recognition program.
  • Laptop, Headset, and Phone set provided.
  • Proficient in MS Office.


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