Claims Associate

3 weeks ago


Melbourne, Victoria, Australia adidas Full time

Job Summary

We are seeking a skilled Claims and Returns Specialist to join our team at adidas Pacific. As the Associate Claims Specialist - Customer Service Representative, you will play a vital role in supporting the Claims Team Leader and collaborating with internal and external customers to ensure efficient Claims and Returns operations.

Key Responsibilities

  • Claims Analysis: Assess claims to determine liability, minimizing exposure for adidas Pacific by making informed approval or rejection decisions.
  • Resolution & Efficiency: Manage and resolve all claims promptly, maintaining clear and organized documentation.
  • Process Improvement: Contribute to refining Claims and Returns processes across multiple platforms, driving improvements in efficiency and accuracy.
  • Relationship Building: Educate and influence customers and internal departments through effective verbal and written communication to enhance Claims and Returns processes.

Requirements

  • Background in Sales Support, Claims, Customer Service, or Retail.
  • Experience with SAP systems and intermediate skills in MS Office.
  • Strong interpersonal, communication, and relationship-building abilities.

About adidas Pacific

adidas Pacific is a leading sports brand dedicated to delivering high-quality products and exceptional customer service. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, collaborating with colleagues to drive innovation and excellence.


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