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Hands-On Technical Support Specialist

1 month ago

Sydney, New South Wales, Australia EBR Full time

We are seeking a highly skilled and proactive technical support specialist to join our global client's team on a full-time basis. As a junior candidate is welcome to apply, this role offers an excellent opportunity for growth and development.

Key Responsibilities:

  • Troubleshoot PC issues through hotline/remote assistance and inquiry
  • Resolve mailbox issues for users
  • Set up and install new PCs/laptops/monitors/desk phones for employees
  • Install software and company applications/antivirus on user devices
  • Replace PC hardware (e.g., graphics cards, RAM cards)
  • Install IT peripherals (printers/headsets/webcams/docking stations)
  • Maintain up-to-date operating systems/software/antivirus versions on user devices
  • Organize and tidy up user desk cables
  • Collaborate with the client's IT team on assigned tasks
  • Perform basic mobile device and application installations and troubleshooting

What We're Looking For:

  • A proactive attitude towards work
  • No prior experience is required; we prioritize skills and potential
  • Excellent communication skills

We guarantee complete confidentiality for all job applicants. Resumes will only be shared with clients upon explicit consent.

This job posting was created by EBR.

The estimated salary for this role is $60,000-$80,000 per annum, based on industry standards and the level of expertise required.