Cloud Engineering Support Specialist

2 weeks ago


Sydney, New South Wales, Australia Specsolutions Full time
About the Role: As a key member of our CloudOps Engineering Team, you will be responsible for providing exceptional technical support to our customers across multiple cloud platforms. Your expertise in AWS and VMware based cloud platforms, combined with your experience in managing Windows and Linux server operating systems, will enable you to troubleshoot complex technical issues and ensure maximum uptime for our customers.

Key Responsibilities:
  • Providing technical support via phone, live chat, or ITSM tooling
  • Developing and maintaining specialist knowledge in supported products and services
  • Identifying complex technical issues for escalation and leveraging established processes
  • Maintaining current knowledge and hands-on skills in key technologies used by AC3 customers

Essential Skills & Experience:
  • 5+ years of experience as a Systems Administrator with expertise in Windows and Linux server operating systems
  • 5+ years of experience with AWS and VMware based cloud platforms
  • Strong experience with CLI in AWS and Linux
  • Experience supporting multiple customers across multiple platforms
  • Experience using Service management tools, preferably ServiceNow

Culture: At Specsolutions, we prioritize company culture and employee satisfaction. Our team is driven by family values, real relationships, and a commitment to respect and inclusivity. We believe in empowering our employees to own their work, strive for continuous improvement, and take pride in their accomplishments. If you're passionate about delivering exceptional support and contributing to a dynamic team environment, we encourage you to apply.

Benefits:
  • Genuine flexibility and work/life balance
  • Company benefits including discounted lifestyle services such as novated leasing and health insurance
  • Convenient Sydney CBD location with brand new offices
  • Opportunity to work with proactive and open-minded leadership that genuinely cares and collaborates to create effective outcomes
  • A competitive salary range of $115,000 - $125,000 per year, plus allowances, paid on-call, and bonus opportunities


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