Technical Customer Support Specialist QLD/NT

7 days ago


Brisbane, Queensland, Australia Philips Full time

Job Title

Customer Support Engineer QLD/NT

About the Role:

We are seeking a highly skilled Technical Customer Support Specialist to join our team in Brisbane. As a key member of our support team, you will be responsible for providing expert technical advice on maintenance, installation, and servicing of medical equipment in QLD/NT and Northern NSW regions.

Your Key Responsibilities:

  • Working collaboratively with the wider organisation to provide exceptional service to customers, including corrective & preventative maintenance, commissioning & installation of equipment, and software & hardware upgrades.
  • Actively participating in the sales process and providing expert technical support throughout the entire life cycle of customer relationships.
  • Taking a lead in managing and supporting technical escalations through to resolution, ensuring all stakeholders are continually updated on progress according to company process.
  • Providing best-in-class service to customers with technical support, maintenance, and repairs on equipment by determining the most cost-effective repair/solution to minimize customer downtime.
  • Maintaining a high level of knowledge through continual training and development, keeping up-to-date with new technologies relevant to your area of focus.

Requirements:

  • Previous experience in customer-facing service engineering roles is essential.
  • Familiarity with medical equipment like CT and Ultrasound is desirable, but candidates from various industries are welcome.
  • You must hold a Restricted Electrical License and a degree-level education or equivalent experience in Electronics, Electrical Engineering, Biomedical Engineering, or experience as an Engineer in the Australian Defense Force specializing in Communications Electronics, RADAR, Instrumentation, or Avionics.
  • Strong IT skills and the ability to work in a fast-paced environment are also required.

Estimated Salary Range: AU$95,000 - AU$125,000 per annum, depending on experience and qualifications.

About Philips:

Philips is a health technology company dedicated to improving lives through innovation. We strive to make the world healthier and more sustainable through our imaging, information, and monitoring systems. Our commitment to diversity and inclusion means we value and respect differences, and we encourage people from all backgrounds to apply.



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