Technical Customer Support Specialist
1 week ago
As a leading global healthcare company, we strive to improve the lives of millions by delivering innovative solutions in imaging, information, and monitoring systems.
Job OverviewWe're seeking a customer-focused engineer to join our team in QLD, specializing in Patient Monitoring portfolio. This role involves maintaining and developing robust customer relationships, providing expert technical advice, and ensuring exceptional service delivery.
Salary and BenefitsThe estimated annual salary for this position is approximately $85,000 AUD. Additionally, you'll enjoy a range of benefits, including:
- A competitive base salary
- A company car
- Ongoing learning and development opportunities
- Access to our Employee Shop for discounted Philips products
- Flexibility in a dynamic work environment
As a Technical Customer Support Specialist, your key responsibilities will include:
- Collaborating with cross-functional teams to provide exceptional customer service, including maintenance, installation, and software/hardware upgrades
- Participating in sales processes and providing expert technical support throughout the customer lifecycle
- Managing technical escalations, ensuring timely resolution and stakeholder updates
- Providing best-in-class service through technical support, maintenance, and repairs
- Determining cost-effective repair/solutions to minimize customer downtime
To succeed in this role, you'll need:
- A degree-level education in Electronics, Mechatronics, Electrical Engineering, or Biomedical Engineering
- Experience in customer-facing service engineering within the medical equipment industry
- Strong IT skills and ability to work in a fast-paced environment
- A Restricted Electrical License and full AU drivers license
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