Technical Support Specialist QLD/NT

1 month ago


Brisbane, Queensland, Australia Philips Full time

Job Title

A great opportunity awaits for a skilled Technical Support Specialist to join Philips in Brisbane, responsible for servicing QLD/NT and Northern NSW regions.

This critical customer-facing role will focus on maintaining and developing robust customer relationships, providing expert technical advice on maintenance, installation, and servicing of medical equipment in line with regulations and policies.

About the Role:

  • Working collaboratively with the wider organisation to provide exceptional service to customers, including corrective & preventative maintenance, commissioning & installation of equipment and software & hardware upgrades.
  • Actively participating in the sales process and providing expert technical support throughout the entire life cycle of customer relationships.
  • Taking a lead in managing and supporting technical escalations through to resolution, ensuring all stakeholders are continually updated on progress according to company process.
  • Providing best-in-class service to customers with technical support, maintenance, and repairs on equipment by determining the most cost-effective repair/solution to minimize customer downtime.
  • Maintaining a high level of knowledge through continual training and development and keeping up-to-date with new technologies relevant to your area of focus.
  • The role may require working at alternative locations, including interstate, and occasional reasonable additional hours outside business hours to efficiently and effectively carry out job duties.

Requirements:

  • Previous experience in customer-facing service engineering roles, with familiarity with medical equipment like CT and Ultrasound desirable but not necessary.
  • Hold a Restricted Electrical License and a degree-level education or equivalent experience in Electronics, Electrical Engineering, Biomedical Engineering, or related fields.
  • Strong IT skills and ability to work in a fast-paced environment.
  • Hold a full AU driver's license and Australian working rights, with police checks required during the onboarding process.

About Philips:

We are a health technology company dedicated to improving lives and making healthcare more accessible. Our mission is to help people live healthier and more sustainable lives through innovation in medical imaging, information management, and monitoring systems.

Estimated Salary Range:

$85,000 - $110,000 per annum, based on industry standards for similar roles in Brisbane, QLD.



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