Customer Support Engineer

2 weeks ago


Brisbane, Queensland, Australia Philips Full time
About the Role

We are seeking an experienced Customer Support Engineer to join our team in Brisbane, servicing QLD/NT and Northern NSW regions. This role will focus on maintaining and developing robust customer relationships within our CT and Ultrasound portfolio.

Key Responsibilities
  • Provide exceptional service to customers through corrective & preventative maintenance, commissioning & installation of equipment, and software & hardware upgrades.
  • Participate in the sales process and offer expert technical support throughout the entire life cycle of customer relationships.
  • Lead the management and support of technical escalations, ensuring all stakeholders are updated on progress according to company process.
  • Offer best-in-class service to customers with technical support, maintenance, and repairs on equipment by determining the most cost-effective repair/solution to minimize customer downtime.
  • Maintain a high level of knowledge through continual training and development, keeping up-to-date with new technologies relevant to your area of focus.
Requirements
  • Previous experience in customer-facing service engineering roles.
  • Hold a Restricted Electrical License.
  • Degree-level education or equivalent experience in Electronics, Electrical Engineering, Biomedical Engineering, or experience as an Engineer in the Australian Defense Force specializing in Communications Electronics, RADAR, Instrumentation, or Avionics.
  • Strong IT skills and ability to work in a fast-paced environment.
  • Hold a full AU driver's license and have Australian working rights.
What We Offer
  • A competitive salary of $90,000 - $110,000 per annum, depending on experience.
  • Ongoing training and development opportunities.
  • The chance to work with a leading global healthcare company committed to improving lives.


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