Customer Support Specialist QLD/NT

1 week ago

Brisbane, Queensland, Australia Philips Full time

About the Role

We are seeking a skilled Customer Support Specialist to join our team in Brisbane, responsible for servicing QLD/NT and Northern NSW regions. This role will focus on our CT and Ultrasound portfolio, providing expert technical advice on maintenance, installation, and servicing of our medical equipment.

Responsibilities Include:

  • Providing exceptional service to customers, including corrective & preventative maintenance, commissioning & installation of equipment, and software & hardware upgrades.
  • Actively participating in the sales process and offering expert technical support throughout the customer relationship lifecycle.
  • Managing and resolving technical escalations, ensuring stakeholders are informed of progress according to company processes.
  • Delivering best-in-class service to customers, including technical support, maintenance, and repairs, to minimize downtime.
  • Maintaining a high level of knowledge through continuous training and development, staying up-to-date with new technologies relevant to the role.
  • Working at various locations, including Brisbane, and potentially Northern NSW and NT, as required.
  • Ability to work flexible hours, including on-call support, to efficiently carry out the job role.

Requirements:

  • Previous experience in customer-facing service engineering roles is essential.
  • Familiarity with medical equipment, particularly CT and Ultrasound, is desirable but not required.
  • A degree-level education or equivalent experience in Electronics, Electrical Engineering, Biomedical Engineering, or a related field is necessary.
  • Strong IT skills and the ability to work in a fast-paced environment are essential.
  • A full AU driver's license and Australian working rights are required.

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