Front Office Operations Manager

4 weeks ago

Sydney, New South Wales, Australia Wyndham Destinations Full time

Company Overview

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At Wyndham Destinations, we believe in the impact of a helping hand and the power of vacations. We go further as a team to put the world on vacation.

What We Offer

  • Estimated salary: AU$80,000 - AU$100,000 per year
  • Full-time hours with immediate start
  • Permanent full-time opportunity
  • Subsidized private health insurance
  • Professional development funding
  • Discounted hotel stays across Australia, Fiji, New Zealand

Job Description

The Front Office Duty Manager is responsible for ensuring the efficient day-to-day operation of the Reception desk, including greeting and registering owners and guests, providing information on local area attractions, administration, and managing any guest issues that may arise.

You will also be responsible for building, developing, training, and leading a team to promote high levels of customer service.

Key Responsibilities

  • Greeting and registering owners and guests
  • Providing information on local area attractions
  • Managing guest issues
  • Building and developing a team
  • Training and leading a team
  • Promoting high levels of customer service

Requirements

To be considered for this role, you will need:

  • Proven experience in a Front Office department at a supervisory level (3 years)
  • Knowledge of hotel property management systems (Opera preferred)
  • Events experience highly regarded
  • Excellent communication skills, written, verbal, and active listening
  • Detail-focused with an organized approach and ability to multitask
  • Positive attitude, vibrant, and passionate about delivering exceptional customer service and exceeding expectations
  • Exceptional time management skills and ability to work under pressure
  • Strong negotiation and problem-solving skills
  • Proficiency in using a computer and Microsoft Office applications
  • Bookkeeping/finance experience highly regarded
  • Immaculate presentation and grooming standards
  • Ability to work a flexible roster, including weekends and school/public holiday periods
  • Valid driver's license

Working with Us

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience.

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