Port Macquarie Front Office Operations Manager
3 weeks ago
A popular destination hotel situated in a paradise of natural attractions and moments away from the vibrant port city CBD.
Job Description:We are currently seeking a Front Office Duty Manager to join our team at Rydges Port Macquarie. As a key member of the operations team, you will be responsible for ensuring an exceptional welcome and farewell experience for our guests, while maintaining accurate check-in and check-out procedures.
Responsibilities:- Leading and overseeing daily operations across various departments: Housekeeping, Restaurant, Kitchen, Front Office, Conferencing, Events, and Management.
- Mentoring and developing team members to maintain our high service standards, with a focus on driving our culture and ethos through all aspects of the role.
- Managing day-to-day hotel operations in the absence of the Senior Leadership Team, acting as the senior manager on shift.
- Supporting the Rooms Division Manager and Senior Leadership Team in creating and implementing policies and procedures, preparing rosters and schedules, and auditing financial performance to drive success.
- Collecting feedback and maintaining a 'guest-first' attitude to ensure satisfaction and resolution of issues.
- Managing reservations, commissions, and other revenue/expense tasks to optimise performance.
- Ensuring compliance with standards, procedures, and policies for consistency in service delivery and operations.
- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels – Rydges, QT, Atura, and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Australia and NZ's largest and most diverse experiences company.
- Previous management or leadership experience in hotels or resorts (preferred but not essential).
- Experience with Night Audit (preferred but not essential).
- A strong commitment to delivering exceptional customer service at all guest touch points.
- Excellent communication skills and the ability to collaborate with various stakeholders.
- Ability to generate, analyse, and understand financial reports, with a proven track record of meeting targets and achieving goals.
- Working knowledge of Revenue Management and a proactive approach to operational decision-making to maximise revenue.
$60,000 - $80,000 per annum.
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