Hotel Front Desk Associate
3 weeks ago
Hotel Front Desk Associate
As a Guest Services Agent at Novotel Sydney West HQ, you will play a crucial role in ensuring a warm and welcoming atmosphere for our guests.
Main Responsibilities:
- Deliver exceptional service from check-in to check-out and beyond
- Often be the first point of contact for guests and visitors, addressing their inquiries and providing top-notch service
- Complete a wide variety of front office tasks, ensuring every day is different and exciting
- Provide guests with local information and recommendations on neighbourhood attractions and amenities
Requirements:
- Experience in the hotel industry, preferably in a similar role
- A genuine passion for delivering outstanding customer service
- Excellent personal presentation and conduct
- Superior communication skills
- Intermediate computer and Microsoft Suite experience
- Knowledge of PMS systems, Opera or Fidelio is a plus
- Availability to work days, nights and weekends, with flexible rosters
- Responsible Service of Alcohol competency card is preferred
At West HQ, we offer more than just premier accommodation. Our hotel is situated in the heart of Western Sydney, with easy access to the M7 Motorway and Sydney's CBD. With 164 rooms, eight event venues and an on-site bar and restaurant, Novotel Sydney, West HQ is one of the best all-encompassing hotels in the country.
We are looking for someone who shares our passion for delivering exceptional experiences and can think on their feet to quickly resolve issues. If you have a genuine customer service focus and enjoy working in a team, we want to hear from you.
For more information, visit www.novotelwesthq.com.au.
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