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Member Services Team Lead

1 month ago

Rooty Hill, New South Wales, Australia West HQ Full time

Our Team


At West HQ, we pride ourselves on creating an inclusive, welcoming environment for our customers. We're passionate about promoting health and wellness, and we're looking for a dedicated Member Services Team Lead to help us provide exceptional service to our customers.


Key Responsibilities



  • Manage front desk operations to ensure seamless customer experience
  • Lead and support the Customer Service team to deliver high-quality service
  • Implement policies and procedures to maintain a positive customer experience
  • Develop and maintain a strong, customer-focused culture

What We Offer



  • Complimentary lunch or dinner cooked by our dedicated team of chefs and cooks
  • Ongoing discounts on accommodation, restaurants, and sport & recreation programs
  • Free membership with ONE55, so you have NO excuses to miss your workout
  • Unlimited career development and professional growth opportunities
  • Free secure parking
  • TREAT yourself with our rewards and recognition program