Front Office Team Lead

2 weeks ago


Red Hill, Queensland, Australia Lancemore Hotel Group Full time
Lead our Front Office Team

We are seeking a highly motivated and experienced Front Office Supervisor to lead our front office team. As a Front Office Supervisor, you will be responsible for ensuring that our guests receive exceptional service and that our team delivers a unique and memorable experience.

Key Responsibilities:
  • Lead and develop the front office team to deliver exceptional service and achieve business objectives.
  • Ensure that guest feedback is recorded accurately and that any service recovery processes are implemented promptly and efficiently.
  • Assist the Guest Services team in ensuring that hotel-specific SOPs are adhered to.
  • Ensure that all accounting practices and processes are achieved in accordance with hotel-specific SOPs.
  • Assist with on-the-job training and the implementation of procedures in the department to meet brand and service standards.
  • Work closely with Housekeeping and Maintenance to deliver brand-standard rooms, products, and services.
  • Actively contribute towards reaching agreed hotel performance targets and objectives.

Why Work for Lancemore Hotels?

Lancemore Hotels is a leading Australian boutique lifestyle brand and pioneer in boutique hotels and residential conference facilities. Our hotels offer boutique accommodation, conferences and meetings, weddings and events, wellness spas, critically acclaimed restaurants, and an award-winning wine range. We are expanding across Australia and are unique in being a family-owned company that combines the head of a large operation with the heart of a family company. We value our people and offer career progression, generous staff discounts, company-wide incentives, and team social activities. We are constantly looking for better ways to do everything.



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