Night Audit Manager

2 months ago


Spring Hill, Queensland, Australia Accor Full time

Night Audit and Front Desk Manager

About the Role:

We are seeking a Night Audit and Front Desk Manager to join our team in Brisbane. As a Night Audit and Front Desk Manager, you will be responsible for conducting daily balancing and reconciliation, providing exceptional customer service, and maintaining procedures in relation to credit and cash transactions and accounting documentation.

Responsibilities:

  • Conduct daily balancing and reconciliation, across the night audit process
  • Provide exceptional customer service by responding to guest requests promptly, efficiently and courteously during check-in, check-out and for the duration of our guest's stay
  • Maintain procedures in relation to credit and cash transactions and accounting documentation
  • Assist guests with luggage and other concierge duties as required
  • Actively resolve complaints and challenges presented by guests

Requirements:

  • Exceptional customer service experience, preferably within a hotel Front Office department
  • Excellent time management skills with the ability to multitask while maintaining high-level awareness of your surroundings
  • A naturally confident personality with the ability to approach people and initiate conversation
  • Competent computer skills (experience in Opera is desirable)
  • Strong verbal and written communication skills

Why Work for Accor?

At Accor, we welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life. With 5400+ Hotels across 110+ countries, the opportunities are endless. Learn your Way - Access to our Accor Academy so you can learn while you earn. Work Your Way - Flexibility to ensure a work life balance. Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation worldwide.



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