Front Office Team Lead
4 days ago
Key Responsibilities:
- Lead and develop the front office team to deliver exceptional guest experiences.
- Ensure accurate guest feedback and prompt service recovery.
- Assist the Guest Services team in maintaining hotel SOPs.
- Manage accounting practices and processes according to hotel SOPs.
- Collaborate with Housekeeping and Maintenance to deliver brand-standard rooms, products, and services.
Why Work for Lancemore Hotels?
Lancemore Hotels is a leading Australian boutique lifestyle brand, founded in 1986. Our hotels offer boutique accommodation, conferences, and meetings, weddings and events, wellness spas, critically acclaimed restaurants, and award-winning wines.
We value our people and offer career progression, generous staff discounts, company-wide incentives, and team social activities. We are committed to developing new talent and empowering people to drive their own results.
About the Role:
This is an exciting opportunity to join our high-performing team as a Front Office Supervisor. As a key member of our team, you will be responsible for leading and developing the front office team to deliver exceptional guest experiences.
As a Front Office Supervisor, you will have the opportunity to work closely with our Guest Services team to ensure accurate guest feedback and prompt service recovery. You will also be responsible for managing accounting practices and processes according to hotel SOPs.
Requirements:
- Experience in a similar role.
- Strong leadership and communication skills.
- Ability to work collaboratively as part of a team.
About Us:
Lancemore Hotels is a family-owned company that combines the heart of a family business with the efficiency of a large operation. We are committed to developing new talent and empowering people to drive their own results.
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