Front Office Supervisor

2 months ago

Red Hill, Australia Lancemore Hotel Group Full time
  • Be part of our fun, guest service focused team
  • Opportunity to join a dynamic, growing hotel group who will support your career growth
  • Competitive salary and great benefits including discounts on food, wine & accommodation, birthday leave 

The Constance Hotel, Brisbane’s only street art Hotel has partnered with some of Australia’s most creative personalities to create a distinctly Brisbane vibe.  

The unique character of the building has been artfully restored and provides a charming foundation for this Brisbane CBD hotel, which is celebrated and upheld daily by our team.

We have a great opportunity for a Front Office Supervisor to join our team in our 65 room vibrant and different boutique property.

 

You could be the one if…
You are passionate about interacting with guests, exceeding expectations and wowing them with flawless experiences at every part of their journey.   You are a great person to work with, reliable, level headed, organized with a bundle of energy.

You have the freedom to raise the bar through your creativity and innovative "out of the box" approach.

Experience in a similar role will definitely be to your advantage. 

 

What you will be doing;

 

  • Lead, inspire and develop the team in all areas of front office and influence a unique service culture;
  • Ensure guest feedback is recorded accurately and action any service recovery process in a prompt and efficient manner;
  • Assist the Guest Services team in ensuring hotel specific SOP's are adhered to;
  • Ensure all accounting practices and processes are achieved per hotel specific SOP's;
  • Assist with on the job training and implementation of procedures in the department to meet brand and service standards;
  • Work closely with Housekeeping and Maintenance to deliver brand standard rooms, products and services;
  • Actively contribute towards reaching agreed hotel performance targets and objectives;
  • Approach every shift with a creative, collaborative and efficient attitude towards problem solving and team management;

 

WHY WORK FOR LANCEMORE HOTELS?

 Founded in 1986, The Lancemore Group is a leading Australian boutique lifestyle brand and pioneer in boutique hotels and residential conference facilities.

 

  • Our hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and an award winning wines.
  • We are expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
  • You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
  • We value our people and, as such, offer career progression, generous staff discounts, company wide incentives and team social activities.
  • We are constantly looking for better ways to do....well everything.

 

If you are a talented, passionate and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...

 

Apply now

 

 

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