Guest Service Agent

4 weeks ago


Rooty Hill, New South Wales, Australia West HQ Full time

Role Summary

We are seeking a skilled Guest Services Agent to join our team at West HQ.

About the Role

As a Guest Services Agent, you will be the first point of contact for our guests, providing a warm and welcoming atmosphere. Your key responsibilities will include handling check-ins and check-outs, addressing guest inquiries, and delivering top-notch service to enhance the overall guest experience.

Key Responsibilities

  • Deliver exceptional customer service, ensuring a seamless and memorable experience for our guests.
  • Be the first point of contact for guests and visitors, providing assistance and resolving issues promptly.
  • Complete various front office tasks, including selling hotel facilities, taking reservations, and maintaining guest accounts.
  • Provide guests with local information and recommendations on neighbourhood attractions and amenities.

Requirements

  • Experience in the hotel industry, preferably in a similar role.
  • A genuine passion for delivering exceptional customer service.
  • Excellent personal presentation and conduct.
  • Superior communication skills.
  • Intermediate computer and Microsoft suite experience.
  • Experience working with property management systems (PMS) such as Opera or Fidelio is an advantage.
  • Availability to work days, nights, and weekends, with flexible rosters.
  • A Responsible Service of Alcohol (RSA) competency card or willingness to obtain.

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