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Hospitality Lead and Concierge Director
1 month ago
The Star Sydney seeks a seasoned leader to spearhead the Concierge and Bell Desk departments, ensuring exceptional guest relations and experiences.
About The StarAs part of Echo Entertainment Group, The Star is a premier entertainment and resort destination in Sydney, offering luxurious accommodations, multiple event venues, and world-class dining options.
Job DescriptionWe are seeking a highly skilled and experienced Concierge Supervisor to lead our team and provide unforgettable experiences for our guests. As a key member of our Front Office team, you will oversee the day-to-day operations of the Concierge and Bell Desk departments, ensuring seamless guest interactions and memorable experiences.
Responsibilities- Lead and motivate the Concierge and Bell Desk teams to deliver exceptional guest service and relationships.
- Assist guests with special requests, requirements, and resolve problems to ensure their comfort and satisfaction.
- Recruit, develop, and train team members, including performance reviews and talent management.
- Manage the bell team, including scheduling, performance management, and training and development procedures.
- Create a positive work environment that fosters teamwork, motivation, and guest satisfaction.
- Extensive leadership experience in Hotel or Guest Services environments.
- Excellent knowledge of Sydney, tourist attractions, restaurants, theaters, sporting events, harbor cruises, fashion, and retail.
- Outstanding presentation and communication skills.
- The ability to speak a second language (highly regarded but not essential).
- Adaptable with exceptional interpersonal skills.
- Possess a genuine passion for delivering excellent guest experiences.
- A competitive salary range of AU$120,000 - AU$150,000 per annum, depending on experience.
- A comprehensive benefits package, including 30% staff discounts across our award-winning venues, lifestyle and wellbeing discounts, and more.
- A dynamic and inclusive workplace culture that values diversity, equity, and inclusion.
- Ongoing career development opportunities through The Star Academy.
- A unique opportunity to join a leading entertainment and resort destination in Sydney.
The Star Sydney is committed to creating a diverse, equitable, and inclusive workplace that delivers exceptional experiences for our guests, provides a great place to work for our team members, and supports positive outcomes for our communities.
