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Client Relationship Manager

1 month ago

Sydney, New South Wales, Australia Job2Go Pty Ltd Full time

Job Title: Client Relationship Manager

Location: Sydney NSW

Salary: $74,000 plus superannuation per annum

We are seeking an experienced Customer Service Manager to oversee and enhance our customer service operations. As a Client Relationship Manager, you will be responsible for designing and implementing customer service policies and procedures that support our commitment to client satisfaction.

About the Role:

  • Maintain and strengthen relationships with clients by serving as the primary point of contact for inquiries, complaints, and service improvement opportunities.
  • Oversee and coordinate customer service activities to ensure efficient handling of client requests and timely delivery of solutions.
  • Establish and monitor service performance standards, tracking KPIs to ensure that customer service goals are met and drive continuous improvement.
  • Prepare regular reports for senior management on customer service metrics, client feedback, and areas for improvement.
  • Work closely with the safety and project teams to address client needs while adhering to high safety standards and regulatory requirements.

About You:

  • You hold an Associate Degree, Advanced Diploma or Diploma in a relevant field and have at least three years of relevant work experience.
  • You possess strong leadership and team management abilities, with experience in coaching, developing, and motivating staff.
  • You have excellent interpersonal and problem-solving skills, with a client-first approach to service.
  • You are able to track and analyze service metrics to identify and implement improvements.
  • You have a strong focus on safety, compliance, and accuracy in all aspects of customer service.

Key Requirements:

  • Qualifications: Associate Degree, Advanced Diploma or Diploma in relevant field
  • Experience: At least three (3) years of relevant work experience
  • Leadership Skills: Strong leadership and team management abilities, with experience in coaching, developing, and motivating staff.
  • Communication: Excellent interpersonal and problem-solving skills, with a client-first approach to service.
  • Analytical Skills: Ability to track and analyze service metrics to identify and implement improvements.
  • Attention to Detail: Strong focus on safety, compliance, and accuracy in all aspects of customer service.