Senior Client Relationship Manager

4 days ago

Sydney, New South Wales, Australia Hudson Full time
Senior Account Manager Role

Circa $120K Package + Bonus Hybrid Role

  • Location: North Sydney office
  • Loyalty Operations in Financial Services

We are seeking a Senior Account Manager with a proven track record ideally having worked within both loyalty and financial services industries.

Key Responsibilities:
  • Strategic Planning: Development of innovative marketing and customer engagement strategies, leveraging your loyalty and customer retention experience.
  • Project Management: Support client-led and internal projects, working with the client and internal stakeholders to facilitate initial briefing, website/content management, briefing other internal teams etc.
  • Campaign Management: Ensure appropriate planning, briefing, management, and quality checks have taken place with the delivery teams during all aspects of campaign management, project delivery, and client engagement.
  • Reporting and Analysis: Utilize reports in Tableau for monthly program performance reporting.
  • Client Reporting: Manage all aspects of client-led ad-hoc reporting requests, such as briefing, cost estimation, quality data checks, and report delivery.
  • Program Changes: Assist in Tableau program changes that support the delivery of financial forecasting and merchant CPP/RPP updates.
  • Communication and Collaboration: Effectively communicate and collaborate with multiple teams and decision makers that sit within the client, including but not limited to; the loyalty/business team, service delivery team, marketing & acquisition team, and the finance team.
  • Business Acumen: Ensure you have a solid understanding of the clients' business and strategic objectives, supporting the overall strategy and challenges.
  • Account Growth: Contribute to the growth and development of the client account.

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