Strategic Client Relationship Manager

2 days ago

Sydney, New South Wales, Australia WiseTech Global Full time

WiseTech Global seeks an experienced Strategic Client Relationship Manager to join our team in Japan. As a key contact point for critical client and staff-related issues, you will play a crucial role in optimizing our clients' use of our core software suites.

This is an excellent opportunity for a skilled Key Account Manager looking to take their career to the next level. You will proactively interact with your portfolio of strategic clients to keep them engaged with WiseTech Global, ensuring that outstanding Support issues are resolved and helping our clients maximize the value of our CargoWise and Blume applications.

In this role, you will be responsible for building strong working relationships with our Product, Technical, and Commercial teams to provide the optimal solution for clients' needs. Your ability to build rapport and gain trust with clients will be essential in stabilizing relationships and preventing issues from escalating.

We are looking for someone who is fluent in English and Japanese, has experience in Key Account Management or Relationship Management, and possesses strong communication skills. If you are a results-driven individual with a proven track record in relationship management, we encourage you to apply.

The suitable candidate will report via our Sydney headquarters but must be a business-level Japanese speaker. This is a fantastic opportunity to work with a global leader in logistics technology and make a real impact on our clients' businesses.

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