Payroll Systems Support and Maintenance Expert

3 days ago


Saint Leonards, Victoria, Australia Hammond Care Full time

About Us

HammondCare is a not-for-profit organization that prioritizes improving care quality for those in need. As an innovative health and aged care provider, we strive to set the global standard for relationship-based care for individuals with complex needs.

We offer various services, including hospitals, residential care homes, home-based care, dementia support, community palliative care, rehabilitation, positive aging, and older persons' mental health services.

About the Role

In this position, you will be responsible for supporting our payroll, rostering, and time & attendance systems. With a strong focus on user support and system maintenance, you will serve as the primary contact for business-as-usual payroll system queries and activities during our broader technology transformation period.

You will work closely with the Payroll Systems Manager across all aspects of payroll system support and be part of a large supportive payroll team with a great work culture engaged in positive transformation.

This role is based in St Leonards with hybrid opportunities available.

What We Can Offer You

We value your well-being at HammondCare and provide a range of health and lifestyle benefits, including:

  • NFP salary packaging ($83,795 - $108,195 per annum, tax-free) plus meals and entertainment benefit (up to $2,650 tax-free)
  • Additional leave purchase options and 14 weeks paid parental leave
  • Flexible working options, including hybrid arrangements
  • Discounts on everyday products and services
  • Discounted healthcare memberships - access to a network of fitness centers and pools for employees and families
  • Free access to independent counseling support for employees and families
  • Health & Wellbeing programs
  • Reward & Recognition programs
  • Referral bonuses
  • Career and professional development opportunities

Key Responsibilities Include

  • Reviewing, actioning, and allocating payroll system queries and requests
  • Providing training and support for UKG Pro, ichris, and HR21 users as required
  • Generating reports to respond to business requests
  • Generating and maintaining systems-related documentation, including training documentation
  • Supporting system maintenance, configuration, upgrades, and projects
  • Monitoring system integration processes
  • Assisting in process improvement
  • Developing effective relationships with internal and external stakeholders

About You

  • Commitment to engaging and aligning with HammondCare's Mission, Motivation, and Mission in Action
  • 3+ years' experience in UKG Pro or other UKG(Kronos) products in a system support capacity
  • 5+ years' experience in payroll services and systems
  • Understanding of Modern Awards and Enterprise Agreements
  • Strong analytical skills and attention to detail
  • Strong and effective communicator, with proven ability to provide training and support using various delivery mediums
  • Proficient in MS Excel
  • Ability to work independently and as part of a team that supports end-users working in health and aged care services
  • Prior knowledge and experience of working with aged care/healthcare are highly advantageous
  • Experience working with iChris and HR21 is desirable
  • Experience working with Workday HCM is desirable


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