Payroll Systems Support Specialist
6 days ago
About Us
HammondCare is a not-for-profit organisation that prioritises delivering high-quality care to those in need. As a leading health and aged care provider, we strive to set the global standard for relationship-based care. Our services include hospitals, residential care homes, and home-based care, as well as support for dementia, community palliative care, rehabilitation, and older persons' mental health.
About the Role
This role involves providing support for HammondCare's Payroll, Rostering, and Time & Attendance systems. With a focus on user support and system maintenance, you will be the primary point of contact for Payroll System queries and activities during a period of technology transformation.
You will be mentored by the Payroll Systems Manager and work as part of a large supportive Payroll Team with a great work culture engaged in positive transformation.
This role is based at St Leonards with hybrid opportunities available.
What We Offer
We care about your wellbeing at HammondCare and offer a range of health and lifestyle benefits, including:
- NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)
- Additional leave purchase options and 14 weeks paid parental leave
- Flexible working options, including hybrid arrangements
- Discounts on everyday products and services
- Discounted healthcare memberships - access to network of fitness centres and pools for employees and families
- Free access to independent counselling support for employees and families
- Health & Wellbeing programmes
- Reward & Recognition programmes
- Referral bonuses
- Career and professional development opportunities
Key Responsibilities
- Reviewing, actioning, and allocating payroll system queries and requests
- Providing training and support for UKG Pro, ichris, and HR21 users as required
- Generating reports to respond to business requests
- Generating and maintaining systems-related documentation, including training documentation
- Supporting system maintenance, configuration, upgrades, and projects
- Monitoring system integration processes
- Assisting in process improvement
- Developing effective relationships with internal and external stakeholders
About You
- Commitment to engage and align with HammondCare's Mission, Motivation, and Mission in Action
- 3+ years' experience in UKG Pro or other UKG(Kronos) products in a system support capacity
- 5+ years' experience in payroll services and systems
- Understanding of Modern Awards and Enterprise Agreements
- Strong analytical skills and attention to detail
- Strong and effective communicator, with proven ability to provide training and support using various delivery mediums
- Proficient in MS Excel
- Ability to work independently and as part of a team that supports end users in health and aged care services
- Prior knowledge and experience of working with aged care/healthcare is highly advantageous
- Experience working with iChris and HR21 desirable
- Experience working with Workday HCM desirable
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