Logistics Customer Support Coordinator

7 days ago


Keilor Park, Victoria, Australia C.H. Robinson Full time

We are seeking a skilled Contract Logistics Customer Support Representative to join our team at C.H. Robinson Oceania. This role is responsible for delivering exceptional customer service by actively listening to customers, educating them when necessary, and effectively identifying solutions to their queries.

Key Responsibilities:

  • Customer Support: Provide world-class customer service by answering customer calls, chats, and emails in a timely and efficient manner.
  • Logistics Support: Perform routine tracking and tracing of shipments, update loads as necessary, and escalate larger customer and load issues to the appropriate parties.
  • Problem-Solving: Troubleshoot minor site and load issues, and take quick actions to resolve customer concerns.
  • Communication: Follow through on customer requests, invite feedback, and seek suggestions for improvement to ensure customer satisfaction.

Requirements:

  • Education: High school certificate or equivalent.
  • Experience: Minimum 1 year of customer service experience, preferably in a warehouse administrative environment.
  • Skills: Strong communication and interpersonal skills, basic proficiency in Microsoft Office Suite, and ability to multi-task and demonstrate attention to detail and accuracy.

At C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance, along with a broad range of career development opportunities. Our team works collaboratively to deliver smarter solutions for our clients. Employees have access to our well-regarded, confidential Employee Assistance Program, and our Robinson Cares program allows our employees to give back to the community.



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