Logistics Customer Support Specialist
4 weeks ago
The Contract Logistics Customer Support Representative plays a vital role in delivering exceptional customer service to our clients. This position is responsible for handling customer inquiries, resolving issues, and providing timely support to ensure customer satisfaction.
Key Responsibilities:
- Respond to customer calls, chats, and emails in a timely and professional manner
- Resolve customer issues and concerns in a fair and efficient manner
- Provide accurate and up-to-date information on shipments and logistics operations
- Escalate complex issues to senior team members or management as needed
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
Requirements:
- High school certificate or equivalent
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Basic proficiency in Microsoft Office Suite
- Minimum 1 year of customer service experience
What We Offer:
- A dynamic and supportive work environment
- Opportunities for career growth and development
- A competitive salary and benefits package
- A chance to work with a leading logistics company
About Us:
C.H. Robinson is a global logistics company that provides innovative supply chain solutions to our clients. We are committed to delivering exceptional customer service and building long-term relationships with our clients and partners.
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