Logistics Customer Support Specialist

4 weeks ago


Keilor Park, Victoria, Australia C.H. Robinson Full time

The Contract Logistics Customer Support Representative plays a vital role in delivering exceptional customer service to our clients. This position is responsible for handling customer inquiries, resolving issues, and providing timely support to ensure customer satisfaction.

Key Responsibilities:

  • Respond to customer calls, chats, and emails in a timely and professional manner
  • Resolve customer issues and concerns in a fair and efficient manner
  • Provide accurate and up-to-date information on shipments and logistics operations
  • Escalate complex issues to senior team members or management as needed
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience

Requirements:

  • High school certificate or equivalent
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Basic proficiency in Microsoft Office Suite
  • Minimum 1 year of customer service experience

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for career growth and development
  • A competitive salary and benefits package
  • A chance to work with a leading logistics company

About Us:

C.H. Robinson is a global logistics company that provides innovative supply chain solutions to our clients. We are committed to delivering exceptional customer service and building long-term relationships with our clients and partners.



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