Logistics Customer Support Specialist

4 weeks ago


Keilor Park, Victoria, Australia C.H. Robinson Full time
Job Summary

The Contract Logistics Customer Support Representative plays a vital role in delivering exceptional customer service by addressing customer inquiries, resolving issues, and providing solutions to site-related problems. This role requires strong communication and interpersonal skills, as well as the ability to work independently with minimal supervision.

Key Responsibilities

Respond to customer calls, chats, and emails in a timely and professional manner
Notate all calls and actions in appropriate places
Perform routine tracking and tracing, updating loads as necessary
Provide solutions to site-related issues and/or triage issues as necessary
Escalate larger customer and load issues to appropriate parties/departments
Follow all department and Company SOP's

Requirements

High School certificate
Ability to work evenings and/or weekends
Strong communication and interpersonal skills
Basic proficiency in Microsoft Office Suite of programs
Ability to multi-task and demonstrate attention to detail and accuracy
Minimum 1 year of customer service experience
Experience in a warehouse administrative environment
Certificate 3 in Warehousing and Logistics (or similar)
3PL experience advantageous
Values a diverse and inclusive work environment

What We Offer

C.H. Robinson Oceania is a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Employees have access to our well-regarded, confidential Employee Assistance Program. Our Robinson Cares program allows our employees to give back to the community.

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