Customer Service Ambassador
2 weeks ago
Job Summary
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Expeditors. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their freight forwarding needs are met with professionalism and urgency.
Key Responsibilities:
- Communication: You will proactively communicate with customers, demonstrating a high level of care and attention to their needs.
- Relationship Building: You will establish meaningful relationships with our customers, providing personalized support and guidance throughout their freight forwarding journey.
- Information Management: You will take ownership of understanding and complying with Expeditors' internal processes, providing timely and accurate information to customers.
Requirements:
- Previous related experience and/or training in international freight of 3 years or more.
- Proficient in Microsoft Office.
- Strong problem-solving, organizational, and interpersonal skills.
- Solid oral and written communication skills.
- General mathematical knowledge, dealing with exchange rates, foreign currency, and general ledger codes.
About Expeditors:
Expeditors is a leading global logistics company dedicated to providing exceptional service to our customers. We are committed to building long-term relationships with our customers and partners, and we are seeking a talented and customer-focused individual to join our team.
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