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Logistics Customer Support Specialist

1 month ago

Keilor Park, Victoria, Australia C.H. Robinson Full time
Job Summary

The Contract Logistics Customer Support Representative plays a vital role in delivering exceptional customer service by providing timely and effective solutions to customer inquiries and issues. This role requires strong communication and problem-solving skills, as well as the ability to work independently with minimal supervision.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and up-to-date information on shipments and logistics
  • Escalate complex issues to senior team members or management as needed
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
Requirements
  • High school diploma or equivalent required
  • 1+ year of customer service experience in a logistics or transportation environment
  • Strong communication and problem-solving skills
  • Ability to work independently with minimal supervision
What We Offer

C.H. Robinson Oceania is a proud Equal Opportunity employer offering flexible work arrangements and a comprehensive benefits package. Our team is passionate about delivering exceptional customer service and working collaboratively to achieve our goals.