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Learning and Development Specialist
1 month ago
We are seeking a highly skilled and experienced Learning Specialist to join our BOQ Group Capability team in a permanent role. As a key player in our transformation into a digital-first, customer-centric organisation, you will be responsible for nurturing a workforce that is not only skilled but also passionate about building social capital through banking.
In this role, you will collaborate with our Customer Relations leadership team to scope and prioritise the capabilities required in each role to deliver on Customer relations priorities. You will play a crucial role in delivering capability initiatives for the relevant teams, including training pathways, operating rhythm, upskilling programs, and performance support tools.
You will engage with channel and division leaders to identify and prioritise capability development, create content and tools that meet the developmental needs of our teams in the customer relations space, and manage the rollout and execution of these programs and tools to ensure they achieve the desired business and learner outcomes.
By building strategic partnerships and providing coaching and training, you will help embed capability development into the flow of work. If you are looking to make a real impact in the world of banking, we would love to chat with you.
About YouWe are looking for someone who is not only experienced in capability development and talent management, particularly within the customer relations space, but also someone who is a natural at business partnering and has a knack for facilitating and executing the delivery of engaging learning experiences.
You should be the kind of person who thrives in a role where you can design tools and programs that resonate with people, and you are comfortable leading workshops that leave a lasting impression. You should be resourceful, always ready to dive in and find the information you need, and you should not be fazed by a bit of uncertainty.
Your communication skills should be top-notch, both in writing and in person, and you should approach problem-solving with a human-centered design and systems thinking mindset. We are in the business of delivering exceptional customer experience and are looking for a like-minded professional to ensure we keep that going.
About UsBOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That's creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.
BOQ Group's inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
Since, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).
In, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
Our Benefits- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Purchase annual leave
- Discounted private health insurance plan
- Employee Assistance Program (EAP)
- Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility
- BOQ Group is a member of Pride in Diversity and a participating organization in the Australian Workplace Equality Index
