Key Performance and Learning Specialist
2 weeks ago
About the Role
Our BOQ Group is seeking a highly skilled Key Performance and Learning Specialist to join our dynamic Capability team on a 12-month contract. The successful candidate will be responsible for driving operational excellence, customer experience, business performance, and risk/regulatory adherence across our Retail Brands.
The ideal candidate will possess strong information and communication design skills, enabling effective knowledge transfer and understanding. With extensive experience in learning and development, they will create impactful training programs and resources that drive engagement and growth.
A key responsibility of this role will be to lead a small team of capability specialists, guiding and mentoring them to ensure the effective implementation of learning experiences. The Specialist will also consult with subject matter experts across the bank to address change requests, determining the most appropriate learning interventions.
This is an excellent opportunity for a motivated individual to bring their expertise to a high-performing team and contribute to the success of BOQ Group's inclusive vision.
About Us
BOQ Group is a unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees. Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist) share one goal – to build social capital through banking. We foster a workspace that values difference and creates new possibilities, where our people feel confident to bring their best selves to work every day.
We have been recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Additionally, we successfully implemented an innovative Reconciliation Plan, promoting inclusivity across BOQ Group.
Our Benefits
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Purchase annual leave
- Discounted private health insurance plan
- Employee Assistance Program (EAP)
- Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility
- BOQ Group is a member of Pride in Diversity and a participating organization in the Australian Workplace Equality Index
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