Learning Experience Specialist
7 days ago
We are seeking an experienced Learning Experience Specialist to join our Retail Capability team at Bank of Queensland. This is a 12-month contract opportunity that will play a critical role in driving operational excellence, customer experience, business performance, and risk management across our Retail Brands.
The successful candidate will be responsible for designing, developing, and delivering learning experiences that align with the Retail Capability Framework. This includes creating onboarding programs, upskilling initiatives, performance support tools, and role transition programs.
As a Learning Experience Specialist, you will lead a small team of capability specialists, guiding and mentoring them to ensure effective implementation of these learning experiences. You will also facilitate workshops, training sessions, and other learning activities to ensure effective knowledge transfer and skill development.
You will work closely with the Learning Design team to develop learning content, including instructor-led training, facilitation guides, leader-led training, user guides, SOPs, playbooks, infographics, SupportPoint pages, and e-learning modules.
In addition, you will consult with subject matter experts across the bank to address change requests, determining the most appropriate learning interventions.
About YouTo be successful in this role, you will have strong information and communication design skills that facilitate effective knowledge transfer and understanding.
Your experience in learning and development will be crucial, enabling you to create impactful training programs and resources. Using your experience in reviewing existing programs with a fresh L&D lens, you will create meaningful learning experiences that drive engagement and growth.
You possess excellent written and verbal communication skills and demonstrate systems thinking capabilities, allowing you to distinguish training needs from other requirements such as process improvement, system design, communication, and change management.
Additionally, you have intermediate instructional design skills, including video production, e-learning, assessment creation, and classroom facilitation. Your classroom facilitation skills are also well honed.
What We Offer- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Purchase annual leave
- Discounted private health insurance plan
- Employee Assistance Program (EAP)
- Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility
Estimated Salary: $120,000 - $150,000 per annum
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