Learning Experience Architect

6 hours ago

Newstead, Queensland, Australia Bank of Queensland Full time
About the Role

Our Capability team is seeking a talented Team Leader to join our ranks on a 12-month maximum term contract. As a Team Leader - Retail Learning, you will play a pivotal role in driving strong operational excellence, customer experience, business performance, and risk/regulatory adherence across our Retail Brands.

Key Responsibilities

  • Build, embed, execute, and refine learning experiences aligned with the Retail Capability Framework.
  • Create and deliver onboarding programs, upskill initiatives, performance support tools, and role transition programs.
  • Lead a small team of capability specialists, guiding and mentoring them to ensure effective implementation of learning experiences.
  • Facilitate workshops, training sessions, and other learning activities to promote effective knowledge transfer and skill development.
  • Determine the most appropriate learning interventions through consultation with subject matter experts.

About You

To succeed in this role, you will have strong information and communication design skills that facilitate effective knowledge transfer and understanding.

Your experience in learning and development will be crucial in creating impactful training programs and resources. Using your expertise in reviewing existing programs with a fresh L&D lens, you will create meaningful learning experiences that drive engagement and growth.

You possess excellent written and verbal communication skills and demonstrate systems thinking capabilities, allowing you to distinguish training needs from other requirements such as process improvement, system design, communication, and change management.

Additionally, you have intermediate instructional design skills, including video production, e-learning, assessment creation, and classroom facilitation.

We are looking for someone who can bring enthusiasm and energy to our high-performing Capability team.

About Us

Bank of Queensland (BOQ) Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

We are committed to building social capital through banking, creating trust with customers, exploring staff potential, and believing that tiny gestures and big ideas can change the world for communities.

Our inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day.

We strive to reflect the diversity of our customers and communities in our workforce, promoting inclusivity and equality throughout the organization.

Salary and Benefits

We offer a competitive salary package, estimated to be around $120,000 - $150,000 per annum, depending on experience.

Additional benefits include:

  • Flexible working arrangements
  • Discounted financial products
  • Salary sacrificing options
  • Paid parental leave with no minimum
  • Purchase annual leave
  • Discounted private health insurance plan
  • Employee Assistance Program (EAP)
  • Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility
  • BOQ Group is a member of Pride in Diversity and a participating organization in the Australian Workplace Equality Index

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