Senior Contact Centre Reservation Agent

5 days ago


Adelaide, South Australia Accor Hotels Full time
Job Description

As a key member of our team, you will be responsible for providing exceptional customer service to our guests. Your primary role will be to answer incoming calls and handle email requests in a friendly, energetic, and efficient manner.

Key Responsibilities:

  • Obtain necessary information from guests to propose the right offer.
  • Assist guests with enquiries about hotel facilities, destinations, and our loyalty programme.
  • Provide support on and handle guest complaints in a timely and professional manner.
  • Offer a personalized and customized reservations experience based on guest needs.
  • Ensure revenue is maximized by up-selling guest rooms and cross-selling services and products.

Requirements:

  • Minimum 5 years of experience in a similar role.
  • Native in Thai (Verbal/Written) and proficiency in English (Verbal/Written) is a must.
  • Experience in hotel/resort or travel agency/OTA or equivalent work experience.
  • Highly confident, customer-focused, able to work under pressure and remain calm and courteous at all times.
  • Expertise in sales skills (selling and upselling/cross-selling) is a must.
  • Strong customer service knowledge and problem-solving abilities.
  • Excellent communication skills and time-management skills.
  • Ability to multi-task and use several systems simultaneously.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for career growth and development.
  • A competitive salary and benefits package.


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