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Contact Centre Team Lead

2 months ago

Adelaide, South Australia Jobfit Health Group Full time
About the Role

We are seeking a highly skilled Team Leader to lead our General Q&A Follow-Up Team at Jobfit Health Group. As a Team Leader, you will be responsible for providing exceptional customer service and support to internal stakeholders and key clients.

Key Responsibilities
  • Lead a team of Customer Service Officers in providing high-quality customer service and support
  • Coach and develop team members to achieve high levels of customer service and productivity
  • Monitor workload and plan resources to ensure efficient service delivery
  • Manage service delivery processes, including chasing paperwork and results from clinics and providers
  • Ensure data entry and medical results are sent in a timely manner
Requirements
  • Previous experience leading Customer Service teams in a contact centre environment
  • Excellent communication and interpersonal skills
  • Ability to deliver services in a manner consistent with client requirements
  • Effective navigation of complex systems
What We Offer
  • Generous special offers and discounts from leading brands
  • Employer-funded parental leave and sorry business leave
  • Candidate referral program
  • Discounted gym memberships and corporate health insurance
  • Employee assistance program
  • Novated leasing
  • Personal development opportunities through our online learning platform
  • Engagement surveys and a diverse, inclusive workforce