Reservations Coordinator

3 days ago


Adelaide, South Australia SOFITEL Full time

Unlock a Career in Hospitality:

You are the beginning of an exceptional guest experience. As a Reservations Agent at Sofitel, you will make our guests feel welcome from the first point of contact and reflect the exceptional experience that continues once they arrive.

Your Key Responsibilities:

  • Handle reservation requests, changes, and cancellations, and convert phone inquiries into confirmed bookings, ensuring all details are recorded in our property management system.
  • Provide exceptional service while recommending property facilities and maximising revenue through up-selling.

What We're Looking For:

  • A guest-focused personality is essential; experience is an asset.
  • Strong written and verbal communication skills.
  • Prior experience working with a property management system is a plus.
  • Strong interpersonal and problem-solving skills.
  • Ability to work independently and prioritise conflicting priorities.
  • Fluency in English; additional languages are a plus.

Why Join Sofitel:

  • Employee benefit card offering discounted accommodation and food & beverage discounts in Accor properties worldwide.
  • Up to 50% discount on meals at Sofitel Adelaide.
  • Family & Friends accommodation discounts.
  • Learning programs through our Academies.
  • Fully laundered uniform provided.
  • Free 24 hour access to our Employee Assistance Program.
  • Opportunities to develop your talent and grow within our property and across the world
  • Ability to make a difference through our corporate social responsibility activities.

Our Commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.



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