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Medical Imaging Contact Centre Representative

2 months ago


Adelaide, South Australia Jones Radiology Full time
{"title": "Medical Imaging Contact Centre Representative", "content": "About Us

Jones Radiology is a doctor-owned and operated practice that offers high-quality diagnostic and interventional radiology services throughout South Australia and Alice Springs.

We pride ourselves on our values-driven service, patient-focused approach, and commitment to care for others.

About the Role

This is an exciting opportunity for customer-centric individuals to play a fundamental role in upholding Jones Radiology's brand promise of delivering an outstanding patient and referrer experience.

This role is based in our Central Contact Centre in Adelaide's CBD, with future work-from-home options available.

Key responsibilities include delivering a high-quality inbound call experience, interacting with patients and referrers to schedule medical imaging appointments, and responding to calls & enquiries in a timely, professional and caring manner.

What We Offer

Working for Jones Radiology offers a competitive remuneration package with flexible work options, including the ability for suitable candidates to work-from-home.

We acknowledge the importance of supportive parental leave options, with generous paid leave provisions and access to phased return to work.

Our culture of ongoing learning, opportunities for career advancement, continued growth and development, and wellness program make us an attractive employer.

We are seeking a motivated and customer-focused individual to join our team and contribute to delivering exceptional patient and referrer experiences.

", "requirements": ["Strong customer service skills", "Demonstrated customer service experience", "Ability to work autonomously and in a team environment", "Strong attention to detail"]}