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Reservations Agent

2 months ago

Adelaide, South Australia Stamford Hotels and Resorts Full time
About the Role

We are seeking a skilled and customer-focused Reservations Agent to join our team at Stamford Hotels and Resorts. As a key member of our Reservations Team, you will be responsible for providing exceptional guest service experiences, knowledgeable accommodation options, and solutions to meet guests' requirements.

Key Responsibilities
  • Respond to incoming reservations enquiries via the phone in a prompt and professional manner.
  • Offer knowledgeable and friendly service experiences to external and internal guests.
  • Ensure expertise with our reservations system, all tiers of our rate structure, occupancy, and Hotel features.
  • Liaise with relevant stakeholders to ensure consistency in brand.
  • Oversee and support room inquiries, reservations, confirmations, cancellations, and operating yield management to ensure highest rates and occupancy are achieved.
  • Proactively convert inquiries into contracted business.
  • Meet or exceed required individual, team, or organisational qualitative and quantitative performance standards.
About You

We are looking for a candidate with strong customer service drive, preferably in a Hotel environment. You should have experience providing prompt and efficient service, including upselling skills. Additionally, you should be available to work across a variety of shifts, including weekends and public holidays.

Culture and Benefits
  • Discounted meals and non-alcoholic beverages.
  • Supplied meals during allocated rostered shifts.
  • Employee Assistance Program.
  • Career growth opportunities.
  • Discounted onsite car parking.