Current jobs related to Reservations Agent - Adelaide, South Australia - Stamford Hotels and Resorts

  • Reservations Sales Agent

    2 weeks ago

    Adelaide, South Australia PULLMAN Full time

    Job Title: Reservations Sales AgentPullman Adelaide is seeking a highly skilled Reservations Sales Agent to join our team. As a key member of our Rooms Division, you will be responsible for delivering exceptional customer service to our guests.Key Responsibilities:Handle incoming reservation inquiries via phone, email, and online channelsAssist guests in...

  • Reservations Coordinator

    4 weeks ago

    Adelaide, South Australia SOFITEL Full time

    Job Title: Reservations AgentWe are seeking a highly skilled and customer-focused Reservations Agent to join our team at Sofitel Adelaide.About the Role:As a Reservations Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Manage incoming...

  • Reservations Coordinator

    4 weeks ago

    Adelaide, South Australia SOFITEL Full time

    Job Title: Reservations AgentWe are seeking a highly skilled and customer-focused Reservations Agent to join our team at Sofitel Adelaide.About the Role:As a Reservations Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Manage incoming...

  • Reservations Coordinator

    3 weeks ago

    Adelaide, South Australia SOFITEL Full time

    Job Title: Reservations AgentWe are seeking a highly skilled and customer-focused Reservations Agent to join our team at Sofitel Adelaide.About the Role:As a Reservations Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring that their stay with us is memorable and enjoyable.Key Responsibilities:Manage...

  • Reservations Sales Professional

    7 days ago

    Adelaide, South Australia PULLMAN Full time

    Job Title: Reservations Sales AgentAbout the RoleWe are seeking a highly motivated and customer-focused Reservations Sales Agent to join our team at PULLMAN. As a key member of our Rooms Division, you will play a pivotal role in delivering exceptional customer service to our guests.Key ResponsibilitiesHandle incoming reservation inquiries via phone, email,...

  • Reservations Sales Specialist

    2 weeks ago

    Adelaide, South Australia PULLMAN Full time

    Reservations Sales Agent Job DescriptionWe are seeking a skilled Reservations Sales Agent to join our team at PULLMAN. As a key member of our Rooms Division, you will play a vital role in delivering exceptional customer service to our guests.Key Responsibilities:Handle incoming reservation inquiries via various channels, providing accurate and efficient...

  • Reservations Sales Professional

    2 weeks ago

    Adelaide, South Australia PULLMAN Full time

    Reservations Sales AgentWe are seeking a highly skilled Reservations Sales Agent to join our team at PULLMAN. As a key member of our Rooms Division, you will play a pivotal role in delivering exceptional customer service to our guests.Key Responsibilities:Handle incoming reservation inquiries via phone, email, and online channelsAssist guests in selecting...

  • Reservations Sales Professional

    2 weeks ago

    Adelaide, South Australia PULLMAN Full time

    Job Title: Reservations Sales AgentAbout the Role:We are seeking a highly skilled Reservations Sales Agent to join our team at PULLMAN. As a key member of our Rooms Division, you will play a pivotal role in delivering exceptional customer service to our guests.Key Responsibilities:Handle incoming reservation inquiries via phone, email, and online...

  • Reservations Coordinator

    3 weeks ago

    Adelaide, South Australia SOFITEL Full time

    Reservations Agent Job DescriptionWe are seeking a highly skilled and guest-focused Reservations Agent to join our team at Sofitel Adelaide. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.Key Responsibilities:Manage incoming calls and emails, providing...

  • Reservations Sales Expert

    5 days ago

    Adelaide, South Australia PULLMAN Full time

    We are seeking a skilled Reservations Sales Agent to join our team at PULLMAN. This influential role will play a pivotal part in delivering exceptional customer service to our guests.The ideal candidate will have:Experience in a similar role, preferably within the premium segment of hotelsExcellent communication and interpersonal skillsStrong attention to...

  • Reservations Sales Representative

    2 weeks ago

    Adelaide, South Australia PULLMAN Full time

    We are seeking a skilled Reservations Sales Agent to join our team at PULLMAN. In this influential role, you will play a pivotal part in delivering exceptional customer service to our guests.Key responsibilities include:Handling incoming reservation inquiries via various channelsAssisting guests in selecting suitable accommodations based on their needs and...

  • Reservations Ambassador

    4 days ago

    Adelaide, South Australia SOFITEL Full time

    At Sofitel Adelaide, our Reservations Agent plays a pivotal role in delivering exceptional guest experiences from the moment of initial contact.Key Responsibilities:Manage inbound calls and emails, providing accurate and in-depth assistance that exceeds guest expectations.Process reservation requests, changes, and cancellations received by phone or...

  • Reservations Coordinator

    2 weeks ago

    Adelaide, South Australia SOFITEL Full time

    Job DescriptionWe are seeking a highly skilled and experienced Reservations Agent to join our team at Sofitel Adelaide.Key Responsibilities:Manage inbound calls and emails, providing accurate and in-depth assistance to guests.Process reservation requests, changes, and cancellations received by phone or email.Convert phone enquiries into confirmed bookings...

  • Luxury Hotel Front Office Agent

    2 weeks ago

    Adelaide, South Australia Skycity Entertainment Group Full time

    Delivering Exceptional Guest ExperiencesEos by SkyCity is a luxury hotel that embodies hope and optimism, capturing a captivating moment of change. As a Guest Service Agent, you will be part of a vibrant Front Office team, delivering on the brand promise of 'live extraordinary'.Key ResponsibilitiesProvide a warm welcome and farewell to guests, ensuring...

  • Airport Operations Manager

    3 weeks ago

    Adelaide, South Australia Emirates Full time

    Job PurposeAs an Airport Services Manager at Emirates, you will be responsible for ensuring the safe, efficient, and cost-effective operation of airport services. Your primary goal will be to maintain and enhance the company's image, reputation, and customer service levels to the highest standards.Key ResponsibilitiesDevelop and implement strategies to...

  • Airport Operations Manager

    3 weeks ago

    Adelaide, South Australia Emirates Full time

    Job PurposeAs an Airport Services Manager at Emirates, you will be responsible for ensuring the safe, efficient, and cost-effective operation of airport services. Your primary goal will be to maintain and enhance the company's image, reputation, and customer service levels to the highest standards.Key ResponsibilitiesDevelop and implement strategies to...

  • Guest Service Ambassador

    4 weeks ago

    Adelaide, South Australia Skycity Entertainment Group Full time

    About the RoleWe are seeking a highly skilled Guest Service Agent to join our Front Office team at SkyCity Adelaide. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our guests receive a warm and welcoming experience throughout their stay.Key ResponsibilitiesGuest Check-in and Check-out:...

  • Customer Service Representative

    4 weeks ago

    Adelaide, South Australia Accor Full time

    Job Title: Part Time Guest Service AgentCompany Description:We are a successful Hotel company that values our employees and offers a range of benefits to thank you for your wonderful work. Our team is passionate about delivering exceptional customer service and creating lasting, memorable experiences for our guests.Job Summary:We are seeking a Part Time...

  • Airport Operations Manager

    4 weeks ago

    Adelaide, South Australia Emirates Full time

    Job PurposeAs a key member of the Airport Services team, you will play a critical role in ensuring the safe, efficient, and cost-effective operation of Emirates' airport services. You will work closely with the Airport Services Manager to plan, organize, and control all aspects of airport operations, including the coordination of internal and external...

  • Airport Operations Manager

    2 weeks ago

    Adelaide, South Australia Emirates Full time

    Job PurposeAs a key member of the Emirates team, you will play a crucial role in ensuring the safe, efficient, and cost-effective operation of airport services. Reporting directly to the Airport Services Manager, you will be responsible for coordinating all aspects of airport operations, including handling agents, caterers, and other airlines. Your primary...

Reservations Agent

2 months ago

Adelaide, South Australia Stamford Hotels and Resorts Full time
About the Role

We are seeking a highly skilled and customer-focused Reservations Agent to join our team at Stamford Hotels and Resorts. As a key member of our Reservations Team, you will be responsible for providing exceptional guest service experiences, knowledgeable accommodation options, and solutions to meet guests' and potential guests' requirements.

Key Responsibilities
  • Respond to incoming reservations enquiries via the phone in a prompt and professional manner, educating potential guests on our hotel offerings and up-selling opportunities to maximize revenue.
  • Offer knowledgeable and friendly service experiences to external and internal guests, ensuring expertise with our reservations system, rate structure, occupancy, and hotel features.
  • Liaise with relevant stakeholders to ensure consistency in brand and oversee room inquiries, reservations, confirmations, cancellations, and operating yield management to achieve highest rates and occupancy.
  • Proactively convert inquiries into contracted business and meet or exceed required individual, team, or organizational qualitative and quantitative performance standards.
  • Build rapport with both new and regular guests by maximizing the use of guest history.
Requirements
  • Strong knowledge of computer systems, including Microsoft Office.
  • Competent knowledge of OPERA PMS (desirable).
  • Fluent English, verbally and written.
  • Experience providing prompt and efficient service, including upselling skills, is advantageous.
  • Availability to work across a variety of shifts, including weekends and public holidays.
  • Strong time management and organizational skills, with exceptional attention to detail.
  • Ability to live and work unrestricted in Australia.
Culture and Benefits
  • Discounted meals and non-alcoholic beverages.
  • Supplied meals during allocated rostered shifts.
  • Employee Assistance Program.
  • Career growth opportunities.
  • Discounted onsite car parking.