Reservations Agent

3 days ago


Adelaide, South Australia Stamford Hotels and Resorts Full time
About the Role

We are seeking a highly skilled and customer-focused Reservations Agent to join our team at Stamford Hotels and Resorts. As a key member of our Reservations Team, you will be responsible for providing exceptional guest service experiences, knowledgeable accommodation options, and solutions to meet guests' and potential guests' requirements.

Key Responsibilities
  • Respond to incoming reservations enquiries via the phone in a prompt and professional manner, educating potential guests on our hotel offerings and up-selling opportunities to maximize revenue.
  • Offer knowledgeable and friendly service experiences to external and internal guests, ensuring expertise with our reservations system, rate structure, occupancy, and hotel features.
  • Liaise with relevant stakeholders to ensure consistency in brand and oversee room inquiries, reservations, confirmations, cancellations, and operating yield management to achieve highest rates and occupancy.
  • Proactively convert inquiries into contracted business and meet or exceed required individual, team, or organizational qualitative and quantitative performance standards.
  • Build rapport with both new and regular guests by maximizing the use of guest history.
Requirements
  • Strong knowledge of computer systems, including Microsoft Office.
  • Competent knowledge of OPERA PMS (desirable).
  • Fluent English, verbally and written.
  • Experience providing prompt and efficient service, including upselling skills, is advantageous.
  • Availability to work across a variety of shifts, including weekends and public holidays.
  • Strong time management and organizational skills, with exceptional attention to detail.
  • Ability to live and work unrestricted in Australia.
About Us

Stamford Hotels and Resorts is a leading hospitality company with a portfolio of luxury premium hotels in Australia. We are committed to retaining, developing, and rewarding passionate and success-oriented professionals at all levels. Our company culture values entrepreneurial thinking, challenges the status quo, and fosters an environment of transparency, collaboration, respect, and integrity.

What We Offer
  • Discounted meals and non-alcoholic beverages.
  • Supplied meals during allocated rostered shifts.
  • Employee Assistance Program.
  • Career growth opportunities.
  • Discounted onsite car parking.

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