Contact Centre Team Leader

13 hours ago


Adelaide, South Australia Jobfit Health Group Full time
About the Role

We are seeking a highly skilled Team Leader to lead our General Q&A Follow-Up Team. As a key member of our team, you will be responsible for providing exceptional customer service and support to internal stakeholders and clients.

The successful candidate will have previous experience leading Customer Service teams within a contact centre environment, with a strong focus on delivering high-quality services and meeting contemporary contact centre KPIs.

Key Responsibilities
  • Lead a team of Customer Service Officers in providing exceptional customer service and support
  • Manage service delivery processes, including processing online and phone bookings, chasing paperwork, and sending medical results
  • Coach and develop team members to achieve high levels of customer service and productivity
  • Monitor workload and plan resources to ensure efficient service delivery
What We Offer
  • Generous employee benefits and competitive rates
  • A dynamic and supportive work culture with opportunities for growth and development
  • A comprehensive training program to ensure you have the necessary skills and knowledge to excel in the role
  • A diverse and inclusive workforce that reflects the community we serve
About Us

Jobfit Health Group is a leading occupational healthcare provider with a strong commitment to delivering high-quality services to our clients. We are part of Partnered Health, a group of established businesses that have been delivering health services to millions of people over the last 25 years.

We are an equal opportunities employer and welcome applications from Aboriginal and Torres Strait Islander people.



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