Contact Centre Team Leader
13 hours ago
We are seeking a highly skilled Team Leader to lead our General Q&A Follow-Up Team. As a key member of our team, you will be responsible for providing exceptional customer service and support to internal stakeholders and clients.
The successful candidate will have previous experience leading Customer Service teams within a contact centre environment, with a strong focus on delivering high-quality services and meeting contemporary contact centre KPIs.
Key Responsibilities- Lead a team of Customer Service Officers in providing exceptional customer service and support
- Manage service delivery processes, including processing online and phone bookings, chasing paperwork, and sending medical results
- Coach and develop team members to achieve high levels of customer service and productivity
- Monitor workload and plan resources to ensure efficient service delivery
- Generous employee benefits and competitive rates
- A dynamic and supportive work culture with opportunities for growth and development
- A comprehensive training program to ensure you have the necessary skills and knowledge to excel in the role
- A diverse and inclusive workforce that reflects the community we serve
Jobfit Health Group is a leading occupational healthcare provider with a strong commitment to delivering high-quality services to our clients. We are part of Partnered Health, a group of established businesses that have been delivering health services to millions of people over the last 25 years.
We are an equal opportunities employer and welcome applications from Aboriginal and Torres Strait Islander people.
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Contact Centre Team Lead
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Adelaide, South Australia Jobfit Health Group Full timeAbout the RoleWe are seeking a Team Leader to join our dynamic team at Jobfit Health Group, a leading occupational healthcare provider. As a Team Leader, you will be responsible for leading a team of Customer Service Officers in providing exceptional customer service and support to internal stakeholders and clients.Key ResponsibilitiesLead a team of Customer...
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Contact Centre Team Lead
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Adelaide, South Australia Jobfit Health Group Full timeAbout the RoleWe are seeking a highly skilled Team Leader to lead our General Q&A Follow-Up Team at Jobfit Health Group. As a Team Leader, you will be responsible for providing exceptional customer service and support to internal stakeholders and key clients.Key ResponsibilitiesLead a team of Customer Service Officers in providing high-quality customer...
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Contact Centre Team Lead
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