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Contact Centre Team Lead

2 months ago

Adelaide, South Australia Jobfit Health Group Full time
About the Role

We are seeking a Team Leader to join our dynamic team at Jobfit Health Group, a leading occupational healthcare provider. As a Team Leader, you will be responsible for leading a team of Customer Service Officers in providing exceptional customer service and support to internal stakeholders and clients.

Key Responsibilities
  • Lead a team of Customer Service Officers in delivering high-quality customer service and support
  • Coach and develop team members to achieve high levels of customer service and productivity
  • Monitor workload and plan resources to ensure efficient service delivery
  • Manage service delivery processes, including processing online and phone bookings, chasing paperwork, and sending medical results
Requirements
  • Previous experience leading Customer Service teams in a contact centre environment
  • Excellent communication and interpersonal skills
  • Ability to deliver services in a manner consistent with client requirements
  • Ability to navigate complex systems accurately and efficiently
What We Offer
  • Generous special offers and discounts from leading brands
  • Employer-funded parental leave and sorry business leave
  • Candidate referral program
  • Discounted gym memberships and corporate health insurance
  • Employee assistance program
  • Novated leasing
  • Personal development opportunities through our online learning platform
  • Engagement surveys and a diverse and inclusive workforce