Dispute Resolution Specialist

4 weeks ago


Melbourne, Victoria, Australia Gallagher Full time
About the Role

We are seeking a skilled Dispute Resolution Officer to join our Workers Compensation team at Gallagher Bassett. As a key member of our team, you will be responsible for representing the company throughout the conciliation process, determining fair outcomes for workers compensation disputes.

Your responsibilities will include:

  • Representing the company at conciliation conferences in a professional, informative, and courteous manner.
  • Facilitating courteous and customer-focused engagement with various parties and their representatives to drive fair outcomes.
  • Engaging with the Workplace Injury Commission (WIC) with relation to disputed matters.
  • Settling claims within client service instructions, WorkSafe Victoria legislation, and company guidelines.
  • Handling your own, and supporting your team's daily workflow in order to maintain GB's client service standards.

About you

We're looking for an enthusiastic and collaborative individual who has:

  • Experience working within the Worker's Compensation industry and in the application of Work Cover legislation.
  • Strong conflict resolution and negotiation skills.
  • Excellent customer service, communication, and interpersonal skills.
  • A tertiary qualification in the field of Law, Business, or an industry-specific certification.

What we can offer you

Attractive remuneration packaging & flexible work arrangements including Work from Home.

Paid Parental Leave.

Excellent working environment – our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible, and inclusive working environment which is built around great team support and rewarding opportunities.

Exciting career – as our Company grows, so do the opportunities for our people.

Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts.

Service recognition awards; and employee assistance program for yourself and immediate family members.

A dedication to your wellbeing through our peer support program, corporate health insurance discounts, and wellness programs.

Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts & cash-back for hundreds of retailers).

"Thank-You" additional leave days and company-wide celebrations to reward your hard work and dedication.



  • Melbourne, Victoria, Australia Team Global Express Full time

    Seeking a Disputes Resolution SpecialistAt Team Global Express, we're looking for a skilled Disputes Resolution Specialist to join our Integrated Business Solutions (IBS) team. As a key member of our team, you'll be responsible for resolving invoice discrepancies related to shipments, invoices, and services across the business.Key...


  • Melbourne, Victoria, Australia Flexhive Full time

    About the RoleWe are seeking a Dispute Resolution Specialist to join our team at Flexhive in Melbourne CBD. As a Dispute Resolution Specialist, you will be responsible for handling enquiries received by consumers and lawyers and resolving consumer matter complaints.Key responsibilities will include:Dealing with second tier complaints and lawyer enquiries,...


  • Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

    Dispute Resolution SpecialistAbout the RoleAs a Dispute Resolution Specialist in the ANZ Customer Resolution, Remediation and Assurance Portfolio, you'll work in a small team providing specialist advice to internal and external dispute resolution caseworkers in relation to complex complaints with a key focus on scams.The role supports caseworkers in...


  • Melbourne, Victoria, Australia Hudson Australia Full time

    Job DescriptionHudson Australia is seeking a highly skilled Dispute Resolution Specialist to join our team in Melbourne CBD. As a key member of our regulatory agency, you will be responsible for handling enquiries received by consumers and lawyers, resolving consumer matter complaints, and providing exceptional customer service.The ideal candidate will have...


  • Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

    About the RoleThe Dispute Resolution Manager will be accountable for providing specialist advice to internal and external dispute resolution caseworkers in the Complaints team in relation to complex complaints with a key focus on scams.This role supports caseworkers in investigating, ensuring fair and consistent outcomes, sharing insights and uplifting...


  • Melbourne, Victoria, Australia Hudson Australia Full time

    Job DescriptionThis job opportunity is inclusive of a casual loading of 25%.Hudson Australia seeks a Dispute Resolution Specialist to handle enquiries received by consumers and lawyers and resolve consumer matter complaints.Key responsibilities will include:Dealing with second-tier complaints and lawyer enquiries, particularly early closures and resolutions,...


  • Melbourne, Victoria, Australia Hudson Australia Full time

    Hudson Australia seeks a highly skilled Dispute Resolution Specialist to handle enquiries and resolve consumer matter complaints in the Melbourne CBD with an immediate start.About the RoleAs a key member of our team, you will be responsible for dealing with second-tier complaints and lawyer enquiries, particularly early closures and resolutions. You will...


  • Melbourne, Victoria, Australia Team Global Express Full time

    Dispute Resolution SpecialistTeam Global Express (TGE) is seeking a skilled Dispute Resolution Specialist to join our Integrated Business Solutions (IBS) team. As a Dispute Resolution Specialist, you will resolve invoice discrepancies related to shipments, invoices, and services across the business.Key Responsibilities:Investigate and resolve invoice...


  • Melbourne, Victoria, Australia EML (Employers Mutual Limited) Full time

    About the RoleWe are seeking an experienced Dispute Resolution Specialist to join our team in Melbourne. As a key member of our claims management team, you will play a critical role in ensuring positive outcomes for our clients.Job DescriptionThe successful candidate will be responsible for managing and resolving disputes in a fair and timely manner. This...


  • Melbourne, Victoria, Australia Hudson Australia Full time

    Hudson Australia seeks a highly skilled Senior Dispute Resolution Specialist to join their team in Melbourne CBD for an immediate start.Job DescriptionThis role is an excellent opportunity to work with a government regulatory agency, handling enquiries received by consumers and lawyers, and resolving consumer matter complaints. As a Senior Dispute Resolution...


  • Melbourne, Victoria, Australia Hudson Australia Full time

    Resolutions AdviserThis pay rate is inclusive of mandatory 25% casual loading. The hourly rate is between $60-$65 plus Super, dependent on experience.We are seeking a Resolutions Adviser to handle enquiries received by consumers and lawyers and resolve consumer matter complaints.Assignment duration is up to 6 months with an immediate start.Melbourne...


  • Melbourne, Victoria, Australia Team Global Express Full time

    Disputes Resolution Specialist Opportunity at Team Global ExpressWe are seeking a skilled Disputes Resolution Specialist to join our Integrated Business Solutions (IBS) team at Team Global Express (TGE). As a Disputes Resolution Specialist, you will play a crucial role in resolving invoice discrepancies related to shipments, invoices, and services across the...


  • Melbourne, Victoria, Australia EML (Employers Mutual Limited) Full time

    About EMLWe value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.The RoleThis is a challenging and rewarding role that requires the ability to proactively assist in the management and early resolution of disputes, ensuring positive outcomes are maximised.As part...


  • Melbourne, Victoria, Australia AIG Full time

    AIG is a global leader in commercial and personal insurance solutions, offering a diverse range of products and services. As a Complaints and Disputes Officer, you will play a critical role in helping customers manage risk and achieve their goals.We are seeking an experienced professional to join our team as a Complaints and Disputes Resolution Specialist....


  • Melbourne, Victoria, Australia Hudson Full time

    About the RoleAs a Consumer Dispute Resolution Specialist, you will be responsible for handling enquiries received by consumers and lawyers, resolving consumer matter complaints, and providing guidance and advice based on our organisation's policies, procedures, guidelines, and relevant legislation.Key ResponsibilitiesDealing with second-tier complaints and...


  • Melbourne, Victoria, Australia EML (Employers Mutual Limited) Full time

    About EMLWe are committed to supporting our employees by investing in their professional development and providing generous employee benefits.The RoleThis is a full-time, permanent position based in the Melbourne CBD office, with flexibility to work from home. As part of our diverse team, you will help make a positive impact on someone's life every day.You...


  • Melbourne, Victoria, Australia Hudson Australia Full time

    Hudson Australia is seeking a Senior Dispute Resolution Specialist to join our team on a short-term assignment in Melbourne CBD.The successful candidate will be responsible for handling enquiries received by consumers and lawyers, resolving consumer matter complaints, and providing guidance and advice based on the organisation's policies and procedures.Key...


  • Melbourne, Victoria, Australia Gallagher Full time

    OverviewGallagher, a leader in providing career development opportunities, is seeking a Dispute Resolution Officer to join its Workers Compensation team.This role will be responsible for representing the company throughout the conciliation process, determining fair outcomes for workers compensation disputes.You'll meet with injured workers, conciliators,...


  • Melbourne, Victoria, Australia AIG Full time

    About the RoleAIG is seeking a Dispute Resolution Specialist to join our team in the Pacific region. This role will be responsible for managing disputes from IDR to EDR and drawing insights from cases to identify lessons learned.Key ResponsibilitiesReview, manage, and resolve disputes ranging from simple to complex in accordance with industry codes of...


  • Melbourne, Victoria, Australia Gallagher Full time

    About the RoleWe are seeking a dedicated professional to join our Workers Compensation team as a Dispute Resolution Officer. In this role, you will be responsible for representing Gallagher Bassett throughout the conciliation process, ensuring fair outcomes for workers compensation disputes.Key ResponsibilitiesUndertake tasks associated with reconsiderations...