Dispute Resolution Specialist
4 weeks ago
We are seeking a skilled Dispute Resolution Officer to join our Workers Compensation team at Gallagher Bassett. As a key member of our team, you will be responsible for representing the company throughout the conciliation process, determining fair outcomes for workers compensation disputes.
Your responsibilities will include:
- Representing the company at conciliation conferences in a professional, informative, and courteous manner.
- Facilitating courteous and customer-focused engagement with various parties and their representatives to drive fair outcomes.
- Engaging with the Workplace Injury Commission (WIC) with relation to disputed matters.
- Settling claims within client service instructions, WorkSafe Victoria legislation, and company guidelines.
- Handling your own, and supporting your team's daily workflow in order to maintain GB's client service standards.
About you
We're looking for an enthusiastic and collaborative individual who has:
- Experience working within the Worker's Compensation industry and in the application of Work Cover legislation.
- Strong conflict resolution and negotiation skills.
- Excellent customer service, communication, and interpersonal skills.
- A tertiary qualification in the field of Law, Business, or an industry-specific certification.
What we can offer you
Attractive remuneration packaging & flexible work arrangements including Work from Home.
Paid Parental Leave.
Excellent working environment – our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible, and inclusive working environment which is built around great team support and rewarding opportunities.
Exciting career – as our Company grows, so do the opportunities for our people.
Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts.
Service recognition awards; and employee assistance program for yourself and immediate family members.
A dedication to your wellbeing through our peer support program, corporate health insurance discounts, and wellness programs.
Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts & cash-back for hundreds of retailers).
"Thank-You" additional leave days and company-wide celebrations to reward your hard work and dedication.
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