Product Enablement Operations Specialist

2 weeks ago


Brisbane, Queensland, Australia Squiz Full time

Squiz is seeking a strategic Product Enablement Operations Lead to drive customer enablement, training, and documentation initiatives. This critical role will focus on both internal and external stakeholders, ensuring seamless product adoption and customer satisfaction.

This position offers a unique opportunity to collaborate with talented professionals in a fast-paced environment, contributing to the creation of compelling digital experiences for clients. The successful candidate will have a strong background in customer enablement, technical documentation, or product enablement, with excellent project management and analytical skills.

Main Responsibilities:

  • Develop and lead product enablement strategies and initiatives
  • Collaborate with cross-functional teams to identify knowledge gaps and develop training materials
  • Oversee the creation and maintenance of in-product guidance, external documentation, and training resources
  • Drive best practices in product operations to streamline processes and improve customer satisfaction

Requirements:

  • Proven experience in product enablement or operations roles within a SaaS organization
  • Strong leadership skills with the ability to build and mentor a high-performing team
  • Excellent communication and analytical skills, with the ability to effectively engage with stakeholders at all levels

About Squiz:

Squiz is a leading provider of digital experience solutions, helping clients deliver compelling digital experiences for their customers. We're seeking a talented Product Enablement Operations Lead to join our team and drive customer success initiatives.



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