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Product Enablement Operations Strategist

2 months ago

Brisbane, Queensland, Australia Squiz Full time
About the Role

We are seeking a highly skilled Product Enablement Operations Strategist to join our team at Squiz. As a key member of our customer success team, you will play a crucial role in driving the success of our products and services.

Key Responsibilities:

  • Develop and implement a comprehensive product enablement strategy to drive customer adoption and satisfaction
  • Lead and mentor a team of technical writers, instructional designers, and education and training specialists
  • Collaborate with cross-functional teams to identify and address knowledge gaps
  • Measure and report on the impact of enablement initiatives

Qualifications:

  • Proven experience in product enablement or product operations roles within a SaaS organisation
  • Strong leadership skills with the ability to build and mentor a high-performing team
  • Excellent communication skills, both written and verbal
  • Deep understanding of SaaS products and customer education best practices

About Squiz

Squiz helps complex, service-led organisations harness the power of digital, improving the services they offer online. Our digital experience platform brings together content, search, data and applications in one place, enabling customers to create compelling digital experiences.

We are headquartered in Australia, with teams and customers across the globe, and offices in New Zealand, the United States, the United Kingdom and Poland.