Product Enablement Lead

6 days ago


Brisbane, Queensland, Australia Squiz Full time

Squiz is seeking a Product Enablement Lead to play a critical role in the success of our products, focusing on customer enablement, training, and documentation. This role has a unique focus on both internal and external stakeholders, with the opportunity to work alongside talented professionals in an innovative and fast-paced environment.

As a key member of our team, you will drive our product enablement initiatives, overseeing both in-product and external documentation and education. This crucial role will empower our customers and internal teams to maximise the value of our SaaS solution.

We are looking for a strategic and experienced leader to develop and implement our product enablement strategy, collaborating with our partners to ensure they have the necessary training, resources, and tools to enhance their product knowledge.

Key responsibilities will include leading and mentoring a team of technical writers, instructional designers, and education and training specialists, as well as collaborating with product, sales, engineering, and customer success teams to identify and address knowledge gaps.

Requirements

  • Proven experience in product enablement or product operations roles within a SaaS organisation
  • Strong leadership skills with the ability to build and mentor a high-performing team
  • Excellent communication skills, both written and verbal
  • Deep understanding of SaaS products and customer education best practices


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